Return and Refund Policy

At Zavanova, we aim for 100% customer satisfaction. Therefore, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Return Conditions:

To be eligible for a return and refund, the product must meet the following conditions:

  • The product is unused and in its original packaging.
  • The return request is submitted within 30 days of receiving the product.

We offer a 100% satisfaction guarantee because we believe our products are of the highest quality and will exceed your expectations.

Return Procedure:

  1. Return Request: First, contact us via info@zavanova.com to request a return. Items returned without prior request will not be accepted.
  2. Return Instructions: Follow the instructions provided by us after your return request.
  3. Shipping of Return: Send the product back to us as per the received instructions. Ensure the product is well-packaged to prevent damage during transit.

Refunds:

  • Approval: We will notify you if your refund is approved. If approved, you will automatically receive your money back via your original payment method within 10 business days.
  • Processing: Please note that it may take some time for your bank or credit card company to process and post the refund.
  • Contact: If more than 10 business days have passed since the approval of your return and you have not received your refund yet, please contact us via info@zavanova.com.

Return label:
Once your return request is approved, you will receive instructions on how and where to send the package. Please note that the customer is responsible for arranging and paying for the return shipping. Returns without prior approval will not be accepted.

Restocking costs:
We do not charge restocking fees for returned items. Our goal is to make your shopping experience as easy as possible and ensure you are happy with every purchase.

Change of Mind:
If you no longer want the item, you can return it. Return shipping costs will be your responsibility. Contact us at info@zavanova.com. The item must be in its original condition and packaging.

Defective Product:
If you received a defective item, we’ll cover the return shipping. Please contact customer service right away to arrange the return.

Cancellation:
Once an order has been placed, it is not possible to cancel it. Please review your order carefully before completing your purchase.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

    Contact information

    Store Name: Zavanova
    Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

    E-mail: info@zavanova.com
    Telephone: +31616737007

    Opening hours:
    Monday - Friday: 08:00 - 18:00
    Saturday - Sunday 11:00 - 17:00
    (GMT+10:00) Australian Eastern Standard Time (Sydney)

    We aim to respond to your email within 24 hours.